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Then the bug has to be tested multiple times over new builds to make sure it's not still happening. Customer service needs to be adjusted, marketing needs to be updated, community managers need to be prepped, business people need to do the financial calculations, etc. You can also make the decision to delay but then spend the week evaluating how much time you need too. So the dev team can know that the game needs a delay since Friday, but the rest of the company that the decision impacts need a week to get all their ducks in a row too. Only after all that shit clears can you tell the players about the new date. Once a bug like that is found and the decision is made that the game needs to be delayed, a whole bunch of teams need to be informed, need to weigh in and need to plan for the adjusting schedule. For me the wait period was 5-10 minutes on a week day. If done correctly, the entire game map would be underwater permanently. Once you have your ticket number call this phone number: 1-85 and follow the automatic voice system. from the beginning with no debug) playthrough of a 20+ hour game and then entering a DLC area then going back to the main map at a specific point. For instance, the one I found required a clean (i.e.
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In order to contact a GM, you will first need to submit a GM Call via the in-game Support Desk feature by using. GMs are members of the SQUARE ENIX team and work 24 hours a day, 365 days a year to ensure a fair, safe, and fun experience for all of our players. This cannot be done in a day and often not even a week depending on the scope of the bug. In-game support in FINAL FANTASY XIV is provided by our Game Master (GM) support team. Then the rest of the game needs to be tested just to make sure that fix didn't break anything else. A list of relevant Knowledge Base articles that are related to your issue will be provided.
#FFXIV CUSTOMER SUPPORT TICKET CONTACT HOW TO#
As someone who used to work in QA and found a backbreaking game bug two weeks before a game went gold, sometimes massive bugs don't pop up or can't be properly tested for until the code is near final.Īnd then once the bug is found, if it's a sensitive bug, the team has to go back and sometimes surgically figure out how to fix it without breaking anything else. For general inquiries, begin by selecting the contact category that best relates to your issue and provide a brief description of your issue.